Customer care
Returns and exchanges
How to return or exchange an order.
Return window
Add your return window here.
Eligibility
Describe the condition items must be in to be accepted.
Non-returnable products
List categories that cannot be returned, such as opened cosmetics where local rules allow.
How to return an item
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Start your return
Describe this step.
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Pack your item
Describe this step.
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Send it back
Describe this step.
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Refund issued
Describe this step.
Exchanges
Describe how exchanges are handled.
Refund timing
Describe how long refunds take once a return is received.
Damaged or incorrect items
Damaged in transit
Describe what to do.
Wrong item received
Describe what to do.
Need to start a return?
Contact our customer care team and we will guide you through it.